Since the start of the COVID-19 pandemic, Virgin Money has focused on improving the digital offerings we offer to our partner brokers, as well as improving our secure broker portal to provide you with the tools to you need to do business, your way.

The broker channel is an important part of the Virgin Money philosophy, with the majority of new customer acquisitions going through this channel. Since launching our secure brokerage portal in 2020, we’ve seen more than half of our partners actively engage and use the tool, and with the recent digital enhancements we’ve made, there has never been better time to enjoy it.

We understand that time is money; that’s why we listened to our partner brokers and set up a real-time digital acceptance portal for all mortgage documents, helping to finalize your transactions easier and faster. We’ve also improved our online loan status and pricing tool, so you have all the information you need for your client, from loan application to settlement.

We have also created a streamlined process for our brokers to access our mortgage policy online, giving them the ability to research policy issues on the go, wherever they are, thus strengthening the Virgin Money proposition with their clients.

Along with the enhancements we made to our secure broker portal, Virgin Money invested in staffing and internal processes, resulting in improved loan turnaround and decision times.

We understand that turnaround times are an ongoing challenge for all lenders; however, with our heavy investments in this area, we have been able to provide true service from our BDMs to our credit assessors, giving brokers full transparency into their lending process. We are proudly owned by the Bank of Queensland (BOQ) Group, which provides fantastic stability and investment in our business.

We reshaped our mortgage processing sequence, bringing vital digital enhancements to life, while empowering our people across the value chain to own and deliver the right results to clients.

We understand that you can’t have a great product if you don’t follow it up with great people. Virgin Money has invested heavily in broker support and appointed four government managers, three new relationship managers and lending capacity support, which includes access to a dedicated credit coach.

Our goal is to help more Australians achieve their homeownership dreams with beautifully simple and rewarding home loans. We want to set a standard and stand out from the crowd because we are Virgin Money – we are always looking for ways to improve and deliver better experiences to our broker partners and their clients.

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